Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"Hello, I'm Colin from East London. I've been a patient at Dentaliving for about 18-19 years now and it's a fabulous service. The people are…"
"I'm Mrs. Wade from Chidworth. As a patient of Dentaliving I have great confidence in the practice as the quality of dental care I have…"
"Hello, my name is Tara Radcliff and I live in Essex. I'm a patient of Den Plan with a practice on Clayhill Avenue. I've been…"
"Hi, my name is Marilyn and I live in Essex. I go to a dentist called Dentaliving; I think they're the best dentist in the…"
"Hello, this is Simone from Essex. I would like to speak about my dentist – he's absolutely fantastic. I've been going to him for a…"
"My name is Graham Bindt, I live in Essex and attend the Dentaliving Surgery on Clayhall Avenue. I recently had work done by this dentist…"
"My name is Diane Kursden and I live in South Woodford. I've been attending the dental surgery for approximately 30 years I think and I've…"